The Water Services Corporation has published its 2018 Annual Report marking a year of reforms, massive infrastructural projects, record turnover at EUR 94 million, and a more customer-oriented Corporation.
The report also includes behind the scenes insight with regards to the largest ever cohesion funded project in Malta. A project that is already making way on the ground and that will revolutionize the way water is produced and distributed offering customers a more sustainable and better-tasting product throughout.
For the sixth consecutive year, the Corporation registered a profit. Doubling the 2017 performance with a surplus of EUR 6m, which surplus money is being immediately reinvested to continue addressing infrastructural challenges that have been left pending across the years. The Corporation’s loans now stand at just EUR 68.8m when compared to EUR 106.5m in 2013.
2018 also saw the launch of a new website, brand identity, and management structure. These elements are resulting in a more customer-oriented Corporation.
Leakages were also further reduced and in the summer months of 2018, although consumption levels increased due to an increase in tourism-related activities, WSC experienced lower levels of production through such aggressive leak management.
2018 was also successful for New Water. Following the inauguration of the North polishing plant in June 2017, last year the Gozo and the South polishing plants were inaugurated in July and September 2018, respectively.
Closer to customers, some 2,800 individuals were notified of a possible internal water leak and over 3,000 home visits related to high-consumption reports or water infiltration were carried out during 2018.
CEO Richard Bilocca congratulated the workforce for their outstanding results and stated that 2019 will involve an even bigger effort. ‘We will focus on capitalizing on the current momentum to continue regenerating the Corporation and its services and putting our esteemed customer base at the heart of all our activities’.