Last Modified Sep 9, 2020 @ 3:17 pm


FAQs

  • How to apply for Water Service

    Applications for a new water service are to be made on the appropriate form and submitted with the required
    relevant documentation..
    Link - here

    Provided that your premises are within a recognised MEPA “development zone”, and that permits are in order and provided that you have no outstanding dues owing to us. The installation of a new water service shall take no longer than one (1) calendar month from receipt of application.

    There are cases where a new water service cannot be provided due to exceptional circumstances which
    include:

    a. The Corporation has made every reasonable effort to contact you to gain access to your property, but you did not respond;

    b. The water main does not pass in front of your premises; Such cases are normally dealt with within six months subject to works not being further delayed by the respective authority responsible for conducting the works (Transport Malta).

    c. The Corporation was impeded from carrying out works due to the non-issuance of a permit from any other authority;

    In such eventualities, applicants will be informed within 10 working days from site inspection that their request cannot be acceded to

    In cases where MEPA has given permission for construction outside a development zone and such construction is far away from our existing water supply network, applications will only be considered on a case-by-case (ad hoc) basis and the customer will be given a decision on a possible solution, if achievable, together with any estimates and conditions for the provision of the service within a reasonable period.

    For more information please visit www.arms.com.mt

  • How to apply for Wastewater Service

    Provided that there is a sewer main passing from in front of your premises and following an application with the Corporation.
    Click here

    It is your responsibility to connect to the public sewer under our direction and supervision. It is your responsibility to check public sewer invert level in front of your premises to ensure that it is physically possible to connect, given that sewage flow is by gravity. If this is not the case, it is your responsibility to provide alternative means for connecting to the sewage system.

    If there is no public sewer main present this will be extended provided that your premises are within a recognised MEPA “development zone” and all permits are in order. Such cases are normally dealt with within six months subject to works not being further delayed by the respective authority responsible for conducting the works (Transport Malta).

    In certain remote areas within a development zone, it may not be possible to extend the public sewer main to your premises within a reasonable period. In such cases the Corporation will provide you with a design for a cesspit which is to be constructed by you at your expense and subject to approval by relevant authorities. We also provide a cesspit-emptying service for free for domestic applications only.

    In cases where service connections are a cause of damage to the main sewer, obstruction to sewage flow or other damage to the sewer system, we reserve the right to request you to rectify the problem or we can correct the problem at your expense.

    In cases where MEPA has given permission for construction outside a development zone and such construction is far away from our existing wastewater collection network, applications for a sewage connection cannot be considered. The provision of a cesspit-emptying service for free will not apply and the consumer will be required to enter into private
    arrangements for cesspit-emptying at his/her own expense.

    For more information please visit www.arms.com.mt

  • Tariff Prices

    Tariffs are the rates applicable for electricity and water supply and are regulated by the Regulator for Energy And Water Services (REWS). There are Domestic, Residential and Non-residential tariff rates.

    For more information click here

  • Paying Bills and related queries

    If you have an enquiry relating to an account, would like to pay your bills online, wish to submit your meter readings, or require any other information about our services, you may do this through the website of ARMS www.arms.com.mt

    By Credit Card or Debit Card: You can effect payment by cards which can be done through:

    ARMS website
    www.arms.com.mt

    Internet banking
    www.bov.com /
    www.hsbc.com.mt /
    www.apsbank.com.mt

    By sending details on the back of the remittance slip

    By post: You can send a cheque payable to ARMS Ltd together with the remittance slip (tear the bottom part of the bill) in the enclosed postage-paid envelope.
    Kindly write your utility account number and the bill number (displayed at the top of the bill) at the back of the cheque. Do not send any cash through the mail.

    At ARMS Customer Contact Centres - Opening hours Monday to Friday between 8:00 till 13:30 in winter and till noon in Summer

    • Gattard House, Triq Nazzjonali,
    Blata l-Bajda, Malta

    • WSC Offices, Triq ta' Wara
    s-Sur, Victoria Gozo

    At Alternative Outlets
    (for Billing Settlements only)

    • At any Maltapost plc branch
    (full payment only)
    • Through any Bank of Valletta or
    HSBC ATMs

  • Disconnection of supply for non-payment

    If you fail to pay your account by the due date and have failed to make alternative arrangements for payment, we may disconnect the supply of water to your property without further notice (Regulation 30 of SL 423.03). The applicable disconnection and reconnection fees must also be paid (Regulation 35 of SL 423.03)

    If service is disconnected because of amounts due, and you do not make any contact with us to settle such amounts, the disconnection does not relieve you from your obligations to settle such amounts. In such a case, we may take any further appropriate actions.

    Limitations on disconnection: Under no circumstances will we disconnect the supply of water to your property: • If there is a justified pending dispute on the account.
    • If you have entered into a payment assistance arrangement with us and you are complying with those arrangements.

    Disconnection for other reasons:

    We may also disconnect the supply of water to your property in the following circumstances: • If the supply of water to your property has not been authorised or does not comply with applicable laws; • You have breached this contract or other agreement with us, concerning the use or supply of water; • Where we are entitled or required to restrict or to discontinue supply under an applicable law

    Limitations on disconnection:

    Under no circumstances will we disconnect the supply of water to your property:

    • If there is a justified pending dispute on the account.
    • If you have entered into a payment assistance arrangement with us and you are complying with those arrangements.

  • Account disputes

    If you have a justified reason to believe that you have been overbilled, you should submit a written complain within 45 days from the date of invoice.

    However, this does not absolve you from your obligations on the bill, arrears, any outstanding and/ or subsequent bills. From our part we acknowledge that any payments of a bill on which you have filed a complaint shall be without prejudice to your claim. If an account dispute is resolved and a solution is agreed between you and us, then we either issue an up-to-date bill or bring payments/credits up-to date by the next two bills issued. In cases where such an agreement results in us having to refund money to you, such monies are paid back as credits on your account, or, if the amount is over €500, you will be issued with a cheque.

  • Issues with your water supply and waste water - We can help you

    If you become aware of any failure of our water system or our sewer system, we would appreciate it, if you were to inform us as soon as possible on

    Freephone 80076400

    Via our website chat at wsc.com.mt
    Or via our facebook page at fb.com/wscmalta

  • Internal Leakages

    You are responsible for any consumption registered on your meter. It is therefore your responsibility to ensure that there are no internal leakages in your property. Extra care should be made on roof tanks and other water fittings, appliances and taps.

    Should our system register a higher than normal consumption in your household, we will notify you as soon as possible.

    However, if you notice extraordinary high consumption, call in a professional to assist you in locating the water-loss.

    High consumption resulting from internal leakages is still considered as water consumed by you which you still must pay for.

    Any rebate on internal leakage is only considered for residential consumption only and when the leakage is a hidden leakage. Such leakage rebate is based on the discrepancy in quantity between the average consumption and consumption during the leakage period.

  • Claims for damages

    The Corporation considers inquiries from civilians who have been injured and/or whose property has been harmed as a result of factors caused by the Corporation’s activities.

    The limits of liability of the WSC are governed by the Water Services Corporation Act Chapter 355 and Water Supply Regulations 1948.

    In the event of loss or damage to you or your property as a result of the WSC negligence, we may compensate you for any loss suffered.

    A claim for damages must be made in writing and addressed to the Chief Executive Officer

    Thereafter we will advise you of:
    • Whether your claim will be investigated. • A proposed response time for our representative to visit your property (if required) and to make a decision. • The name and contact details of our representative who is able to advise you of the progress of your claim. If your claim is not more than €1200 you will be provided with an assessment of your claim, in writing. The written assessment will outline the reasons for the decision and the type of compensation to be provided, if any. If you are not satisfied with our decision, you have the right to seek judicial redress. If your claim exceeds €1200, than your claim will be forwarded to the Corporation’s insurance company, unless otherwise rejected based on the findings. In this case you will be notified of the insurance representative and contact details.

  • New Water for agriculture

    New Water for agriculture is available through hydrants which are accessed by electronic cards.
    The WSC is currently developing three networks (North, South and Gozo) to increase the number of hydrants available and thus reduce the use of water bowsers.

    If you want to apply for a New Water you can download the form via this link http://www.wsc.com.mt/wp-content/uploads/2020/02/New-Water-Application-Form_EN-2.pdf and take it by hand to the

    Water Services Corporation offices at
    Qormi Road
    Luqa

    together with a certificate from ARPA stating the number of tumuli of land registered on your behalf, a copy of your ID card (both sides), and a copy of a recent utility bill (water and electricity). The registration fee is €25.

    For more info click here

  • Forms related to Water / Wastewater

    All forms can be downloaded via this link - https://arms.com.mt/en/services/apply-for-a-service/applications-forms

    Alternatively, if you have an E-ID, you can log in and fill in an
    E-Form

  • Other online services we offer

    If you want to check whether there are any water cuts in your area you can visit our live map here – https://live.wsc.com.mt/publicweb

    If you want to check the water quality in your area you can click here https://live.wsc.com.mt/publicweb and choose Water Quality from the menu on the left hand side.

    If you want to check were the New Water Dispensers are you click click here - https://live.wsc.com.mt/publicweband choose New Water Dispensers form the menu on the left hand side

    If you want to receive an sms whenever there is a water suspension in your area, you can do so by registering here - https://live.wsc.com.mt/PublicWeb/home/alerts