Water meters are mechanical devices that wear with usage and age. The WSC Metering Section has a proactive replacement program for water meters which are nearing the end of their useful life. It’s an ongoing program that ensures that the customer’s water meter readings (and your bills) remain as accurate as possible. Furthermore, smart water meters improve the efficiency of the meter reading process through the installation of new radio frequency meters. When the installation process is complete, the need for staff to enter homes/businesses and properties to obtain meter readings will be minimised. Additionally, WSC customers can expect greater access to their water usage data throughout a billing period, allowing customers to monitor high use, identify potential water leaks, as well as enhancing water conservation efforts.
Water meter replacement depends on the specifications of the individual meter, which are regulated by the Measuring Instruments Directive 2014/32/EU. So, it is normal that your meter may in fact be replaced but the meter belonging to your neighbour may not be. Likewise, your water meter may be replaced if it is due and is currently placed in an area with other meters (such as an apartment block utility box/room) for which a meter replacement request has been submitted by another tenant.
Proactive water meter replacement work is fully funded by WSC at no additional charge or cost to you. However, fees can apply if you have requested to have your meter replaced because you believe it may be damaged or faulty.
Meter replacement work is undertaken by trained technicians authorised by WSC. They can be identified by ID cards, vehicle signage and/or high-visibility uniforms.