Blocked pipes can stop used water draining away, which can be messy and smelly, so you’ll need to get it sorted fast.


Unless you’re a plumber, it’s often hard to know where the blockage is and who owns the affected pipework.

If you’re unsure, don’t worry. We’re happy to help get the problem sorted and the quickest way is to call us on 8007 6400, or chat to us online between 9am and 8pm via our website or send us a message via our Facebook page. We’ll be able to advise you on what to do next.

If it’s our responsibility (or we’re not sure), we’ll send one of our engineers out to have a look. We’ll try to get to you within 48 hours of being told about the problem. We prioritise all calls and during really busy times (like when it’s raining heavily) it may be up to 72 hours if we are dealing with other incidents.

When you call us to report your blockage, we’ll always try to let you know when we’ll be able to get to you and, if it changes, we’ll try to keep you informed.

When we come out to look at the blockage, we’ll confirm if the blocked pipework belongs to us. If it does, we’ll clear it for free and try to investigate the cause of the blockage.

If the blockage is within your own private drains, unfortunately, we can’t clear it for you, but we’ll try to offer advice on how you can sort the problem.