Blocked drains can stop used water draining away, which can be messy and smelly, so you’ll need to get it sorted fast.
If you’re encountering a blocked drains in your plumbing and are unsure of the source or ownership of the affected pipes, don’t worry. Our team at WSC is here to help. The quickest way to get assistance is to call us at 8007 6400 or chat with us online between 9am and 8pm through our website or Facebook page. We’ll be able to guide you on the next steps to take.
In the event that the blockage falls under our responsibility or if we’re uncertain, we’ll dispatch one of our experienced engineers to assess the situation. Our goal is to reach you within 48 hours of being informed of the issue, although during busy periods like heavy rainfall, it may take up to 72 hours if we’re handling other emergencies.
When you reach out to report the blockage, we’ll do our best to provide an estimated arrival time and keep you updated if anything changes. Upon arrival, we will determine if the blocked pipes belong to us and, if so, clear the blockage free of charge and investigate the cause.
If the blockage is located within your private drains, we regret that we cannot clear it for you. However, we will still offer helpful advice on how you can resolve the issue.