Burst water pipe? Act Fast

If you’ve got a burst pipe, you need to act quickly to minimise damage, so here’s what to do:

  • collect water from the leak in a bucket if possible
  • turn off the stop cock (often found under the kitchen sink, in the under-stairs cupboard, cellar or garage or just behind the front door) and then turn on the kitchen taps to drain the water from your system.
  • don’t touch any electrical wiring or switches that you think may have been affected. If in doubt, turn off your electricity at the mains WITH DRY HANDS!
  • call a plumber.

Don’t worry if you’re not physically able to do the things above. If a relative, friend or neighbour isn’t around to help, you can call our customer care agents on 8007 6400.