Leaks in road or footpath

We’re doing all we can to prevent leaks, but if you see one in the road or footpath, please report it as soon as you can. As soon as we know about a leak we can sort it!

Please use our Water Running Out Form  or call us on  8007 6400

Leaks in your home

If you think you may have a leak in your home, our step by step guide will help you locate it. You’re responsible for repairing any leaks you find on the pipework inside your home.

Leaks on your water supply pipe

The water supply pipe is the pipe which brings water into your home from our main in the street. You are responsible for the maintenance of this pipe, however, if it leaks we may be able to repair it


Your leak questions answered…

What causes pipes to leak?

Leaks happen for lots of different reasons, it could be that the underground pipe has been damaged – sometimes tree roots can get a hold, or building work being done near to the pipe can cause problems.

Why doesn’t the WSC know where all leaks are?

Underground pipes are hidden from view and can burst and leak anywhere and at any time. The WSC has been tracing and fixing leaks for years and has reduced them to a minimum. But we could still do better with your help so if you notice any leak please report it.