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FAQs
- How to apply for Water Service
Applications for a new water service are to be made on the appropriate form and submitted with the required
relevant documentation..
Link - hereProvided that your premises are within a recognised MEPA “development zone”, and that permits are in order and provided that you have no outstanding dues owing to us. The installation of a new water service shall take no longer than one (1) calendar month from receipt of application.
There are cases where a new water service cannot be provided due to exceptional circumstances which
include:a. The Corporation has made every reasonable effort to contact you to gain access to your property, but you did not respond;
b. The water main does not pass in front of your premises; Such cases are normally dealt with within six months subject to works not being further delayed by the respective authority responsible for conducting the works (Transport Malta).
c. The Corporation was impeded from carrying out works due to the non-issuance of a permit from any other authority;
In such eventualities, applicants will be informed within 10 working days from site inspection that their request cannot be acceded to
In cases where MEPA has given permission for construction outside a development zone and such construction is far away from our existing water supply network, applications will only be considered on a case-by-case (ad hoc) basis and the customer will be given a decision on a possible solution, if achievable, together with any estimates and conditions for the provision of the service within a reasonable period.
For more information please visit www.arms.com.mt
- How to apply for Wastewater Service
Provided that there is a sewer main passing from in front of your premises and following an application with the Corporation.
Click hereIt is your responsibility to connect to the public sewer under our direction and supervision. It is your responsibility to check public sewer invert level in front of your premises to ensure that it is physically possible to connect, given that sewage flow is by gravity. If this is not the case, it is your responsibility to provide alternative means for connecting to the sewage system.
If there is no public sewer main present this will be extended provided that your premises are within a recognised MEPA “development zone” and all permits are in order. Such cases are normally dealt with within six months subject to works not being further delayed by the respective authority responsible for conducting the works (Transport Malta).
In certain remote areas within a development zone, it may not be possible to extend the public sewer main to your premises within a reasonable period. In such cases the Corporation will provide you with a design for a cesspit which is to be constructed by you at your expense and subject to approval by relevant authorities. We also provide a cesspit-emptying service for free for domestic applications only.
In cases where service connections are a cause of damage to the main sewer, obstruction to sewage flow or other damage to the sewer system, we reserve the right to request you to rectify the problem or we can correct the problem at your expense.
In cases where MEPA has given permission for construction outside a development zone and such construction is far away from our existing wastewater collection network, applications for a sewage connection cannot be considered. The provision of a cesspit-emptying service for free will not apply and the consumer will be required to enter into private
arrangements for cesspit-emptying at his/her own expense.For more information please visit www.arms.com.mt